Since the spread of the COVID-19 pandemic, many businesses switched from the traditional physical type of work to the remote type of work setup. Many employees who are now working from home can use even their own devices as long as they do the expected job. Still, one thing greatly concerns company leaders—the monitoring of employees’ communications to clients.
The increase of traffic in electronic communications pushed company managers to create mobile compliance for employees to serve as a guideline on how employers monitor phone calls made by employees connected to the company.
Here are some tips on how effective communications monitoring are done during this pandemic:
Document Which Communication Platforms the Employees are Using
Companies can and must make a list of devices that employees are using to identify the communication channels they use to contact clients. In this way, companies can guide their workforce on which communication channels are acceptable to the firm.
Increase on Employee Surveillance on Employee Communication
Through call and text monitoring solutions available in the market like TeleMessagemany potential violations are regulated to avoid further activities that are not acceptable to the company.
Update Key Terms for E-Discovery and Communications Monitoring
Because of the current market’s volatility, people can talk in ways that are not easily understandable. There are some key phrases and terms that employees and clients use that might fall under compliance issues. Companies need to regularly check and update critical terms and phrases to capture the context of a conversation.
Check out this infographic to learn more tips regarding communications monitoring.